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5 YEAR UNLIMITED KM WARRANTY AND 5 YEAR PREMIUM ROADSIDE ASSIST OFFER - TERMS & CONDITIONS

These Terms and Conditions apply to the 5 Year Unlimited KM Warranty and 5 Year Premium Roadside Assist offer. You should read these Terms and Conditions carefully. If you have any questions, please speak to your Honda Centre or contact the Honda Australia on 1800 804 954 (Monday - Friday 8.30am to 6pm AEST).

The 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist is provided by Honda*. The 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist provides you the confidence of knowing that your Honda is protected with no claim limits and no cost for labour and parts (except for tyres and batteries) for 5 years with unlimited kilometres subject to component and system-specific warranty limits set out in these Terms and Conditions from its original retail sale date^ in accordance with these Terms and Conditions. Honda Premium Roadside Assist means that we are there for you 24 hours a day, from the original retail sale date of your vehicle, for 5 years. The 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist is fully backed by Honda and can only be accessed through Authorised Honda Centres in Australia.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits conferred by 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist are in addition to all other rights and remedies in respect of the product (or service) which the consumer has under the Australian Consumer Law and any other law in relation to those goods and services.

Honda's liability under the warranties is limited, at the option of Honda, to the repair or replacement of faulty components or parts or payment for such repair or replacement, and to the re-supply of services or payment for such re-supply. For example, under the warranties, Honda may elect to remedy a defect in one of the ways outlined above. You may have additional rights under the Australian Consumer Law.

5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist is only applicable whilst the vehicle is within the confines of the States and Territories of Australia. In this document, references to "you" and "your" are references to the vehicle owner.

5 Year Unlimited KM Warranty

1. Extension of New Vehicle Warranty

Honda's New Vehicle Warranty coverage as set out in your vehicle's Owner's Warranty and Service Manual (except vehicles used for a Commercial Purpose^) is from your vehicle's original retail sale date, in accordance with the terms set out in this document.

Accordingly, when you receive 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, all of the terms and conditions of the New Vehicle Warranty apply including any component-specific warranty periods and limitations set out in these terms until 5 years with unlimited kilometres (except vehicles used for a Commercial Purpose^) from your Honda's original retail sale date in accordance with the terms of that warranty.

For vehicles used for a Commercial Purpose~, Honda's New Vehicle Warranty coverage as set out in your vehicle's Owner's Warranty and Service Manual from your vehicle's original retail sale date or 140,000 kilometres (whichever occurs first) in accordance with the terms set out in this document.

Please note:

  • Original Equipment 12V Batteries are only covered under the Honda New Vehicle Warranty on a pro-rata basis. Separate battery warranty terms may apply as set out in these Terms and Conditions
  • Tyres are covered by the tyre manufacturer's warranty.  Therefore the Honda warranties do not apply to tyres originally fitted on Honda vehicles, or to spare tyres.

Specific Component and System Warranty Periods

Certain components and systems are subject to specific time and/or kilometre limits, which apply in place of the general 5 Year Unlimited Kilometre Warranty where applicable.

High Voltage Battery Capacity Warranty (BEV only) 

Honda warrants the high voltage battery capacity for BEV for 8 years or 160,000 kilometres (whichever occurs first). This warranty applies to battery capacity only and warrants that it will not fall below 70% of the original capacity within the warranty period. The operation, charging and maintenance must comply with the instructions in the vehicle Owner’s Manual

Application of Warranty Periods 

Where a specific component or system is subject to a separate time and/or kilometre limitation, that limitation will apply to that component or system, even where the vehicle is otherwise described as having a 5 Year Unlimited Kilometre Warranty

Under the New Vehicle Warranty, Honda warrants the body panels of each new motor vehicle against rust perforation for a period of 6 years from the original retail sale date.

Your vehicle's Owner's Warranty and Service Manual contains further details regarding the above, as well as details of other exceptions and exclusions that apply.

You may have additional rights under the Australian Consumer Law.

Honda Premium Roadside Assist confers benefits that are additional to those under the New Vehicle Warranty, as extended by these terms and conditions.

2. How to Claim Under 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist

Repairs within the limits of this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, will be carried out free of charge by any Authorised Honda Service Centre.

Under this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, transportation costs of the vehicle either to or from the Authorised Honda Service Centre are the responsibility of the vehicle owner, unless those costs are covered under Honda Premium Roadside Assist. Please refer to the section of this document titled '24 hour Australia-wide Honda Premium Roadside Assist' for towing information.  You may have additional rights under the Australian Consumer Law.

3. Cancellation of 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist

Honda may cancel this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist at any time with immediate effect, if:
  • Your vehicle is deemed a statutory write-off; or
  • The odometer has been stopped, altered or does not reflect the actual distance travelled by the vehicle.

4. Transfer of 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist

  • Subsequent owners may obtain the benefit of any unexpired portion of this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist by completing the transfer of ownership form (inside the vehicle's Owners Warranty & Service Manual) and submitting it to Honda, or an Authorised Honda Service Centre.
  • The subsequent owner will be subject to all of the provisions, limitations and exclusions of this Warranty.

5. What is not Covered By 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist

5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist does not apply to items that are excluded from, or not covered by, the Owner's Warranty and Service Manual, which include without limitation:

  1. Any damage, failure or defect which occurs as a result of an accident, or where an accident has contributed to the occurrence of the relevant damage, failure or defect.
  2. Any motor vehicle containing an odometer that has been stopped or altered or does not reflect the actual distance travelled by the vehicle.
  3. Any motor vehicle or part which has been subjected to, or any damage that occurs as a result of, misuse, negligence, accidental damage, or improper or inadequate maintenance by or at the instigation of the owner. See 6.3 Inadequate Maintenance below.
  4. Improper repairs, or repairs rendered necessary or arising from the use of products that are not genuine Honda products, parts or lubricants. See 6.1 Honda Genuine Products, below.
  5. Any vehicle used for competition (whether in sanctioned or unsanctioned competitive events), racing or record attempts or equipped with performance enhancing components.
  6. Normal maintenance service, unless due to a defect in workmanship or material. See 6.2 Maintenance and Service and 6.5 Normal Maintenance Services, below.
  7. Normal replacement of service parts unless due to a defect in workmanship or material. See 6.4 Replacement Service Parts, below.
  8. Deterioration of any item due to use and exposure, unless due to a defect in workmanship or material. See 6.6 Deterioration Due to Use and Exposure
  9. Any vehicle which has been deemed a "write-off" by an insurance company or Honda Australia Pty. Ltd.
  10. Modifications made to a vehicle by or at the instigation of the owner, which affect adversely the vehicle is reliability, stability, or overall performance.

5.1 Downtime

Honda will not be liable, under this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, for any cost, expense or damage incurred by an owner while a vehicle is out of service during performance of any warranty, special policy or campaign adjustment work. You may have additional rights under the Australian Consumer Law.

6. Owner's Responsibility

To ensure this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist will apply to your vehicle, it is your responsibility to comply with the New Vehicle Warranty.

6.1 Honda Genuine Products

Honda vehicles are produced to the highest standards and latest technologies. Honda strongly recommends:

  • Use of Honda genuine parts and lubricants whenever you have maintenance work performed.
  • Non genuine additives and cleaners are not recommended.
  • Non-genuine paint treatments are not recommended by Honda Australia Pty Ltd.

6.2 Maintenance and Service

Authorised Honda Service Centres will carry out maintenance service as requested by the owner and the owner will be responsible for costs incurred. It is the owner's responsibility to arrange transport of the vehicle to and from the Authorised Honda Service Centre.

The maintenance schedule in the Owner's Warranty and Service Manual specifies how often Honda recommends you should have your vehicle serviced, and which items need attention, in order to retain your vehicle is high level of safety, reliability and emission control performance.

The service intervals in the maintenance schedule of the Owner's Warranty and Service Manual are expressed in time and distance, and each interval ends at the earlier of the time or distance milestone. The service schedule and intervals assume you will use your vehicle as normal transportation for passengers and their possessions.

In order to care for your vehicle, Honda also recommends that you:

  • Avoid exceeding your vehicle's load limit. This puts excess strain on the engine, brakes, and many other parts of your vehicle. Operate your vehicle on reasonable roads within the legal speed limit. Always use the fuel that is recommended for your vehicle by your Authorised Honda Service Centre or in the Owner's Warranty & Service Manual.
  • Drive your vehicle regularly over a distance of several kilometres.

6.3 Inadequate Maintenance

Honda recommends that the vehicle be maintained in accordance with the maintenance schedule contained in your Owner’s Warranty & Service Manual, and this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist does not cover damage that occurs as a result of, or is contributed to by, improper or inadequate maintenance by or at the instigation of the owner.

6.4 Replacement Service Parts

As set out in the Owner's Warranty & Service Manual, Replacement service parts required for routine maintenance are not covered by this 5 Year Unlimited Kilometre Warranty and 5-Year Premium Roadside Assist, for example:

  • Lubricants
  • Air, fuel, oil, and dust and pollen filters & Spark plugs
  • Clutch and brake linings/pads & Wiper blades
  • HID/Light bulbs and fuses

6.5 Normal Maintenance Services

As set out in the Owner's Warranty & Service Manual, Normal maintenance services are not covered by this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, for example:
  • The maintenance specified in the schedule contained in the Owner's Warranty and Service Manual
  • Wheel balancing and alignment
  • Clutch and brake adjustment
  • Engine tune-ups (including valve adjustments)
  • Oil changes
  • Headlight adjustment

6.6 Deterioration Due to Use and Exposure

Not all repairs, adjustments and replacements are the result of defects in material or workmanship. There are other circumstances beyond the control of the manufacturer that might make a visit to your Authorised Honda Service Centre necessary.

They would include:

  • Weather and atmospheric conditions.
  • Varying road surfaces.
  • Improper vehicle usage.
  • Individual driving habits.
  • Fair wear and tear.

The following deterioration due to use or exposure is not covered by this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist:

  • Soft trim that is worn, soiled, torn or cut by a foreign object, environmental conditions or abnormal use.
  • Paint deterioration in the form of dents, nicks or scratches, or caused by stone chipping, tree sap, salt or industrial fall-out which occurs after delivery of the vehicle to the owner, and normal paint deterioration due to environmental conditions.
  • Deterioration of bright metal trim such as dents, nicks, scratches or other damage which occurs after delivery of the vehicle, and normal deterioration that is due to exposure.
  • Glass, engine or body damage due to weather and/or road conditions and hazards (off road).
  • Rectification of rattles and squeaks

For further information, refer to the Owner's Warranty & Service Manual.

In order to make a claim under this 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist, you must deliver the vehicle to an Authorised Honda Service Centre, as outlined under the section titled "What you must do to make a claim under this Honda warranty" in your New Vehicle Warranty. Current Authorised Honda Service Centres is available at honda.com.au or by contacting Honda Australia on toll-free 1800 804 954.

Please retain your policy confirmation letter as proof of receipt of your 5 Year Unlimited Kilometre Warranty and 5 Year Premium Roadside Assist policy for future reference.

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