URGENT RECALL INFORMATION

URGENT!

  • This safety defect can KILL or seriously injure you or your passengers.
  • All safety recall repairs are FREE at authorised Honda dealers.
  • We have access to replacement parts for ALL recalled Honda models.
  • Not sure if your vehicle is affected? Call NOW for help on 1800 789 839 or use the form below.
  • 这一安全缺陷会致命或给你和乘客带来严重伤害.
  • 在本田授权车行做的安全召回维修都是免费的.
  • 所有本田召回车型的更换配件我们都有.
  • 不确定你的车是否在召回之列? 现在就拨打1800 785 216寻求帮助.
  • 需要约时间修车? 现在就拨打1800 785 216寻求帮助
  • 此安全缺陷可能導致您或您的乘客嚴重受傷甚至死亡.
  • 本田(Honda)授權經銷商處可以為你免費提供所有安全召回維修.
  • 我們備有所有召回本田車型的更換零件.
  • 若不確定您的車輛是否受到影響? 請即時致電1800 785 216尋求幫助.
  • 如需要維修的預約? 現在致電1800 785 216查詢.
  • 이 안전결함은 귀하 또는 승객을 사망에 이르게 하거나 심각한 부상을 입게 할 수 있습니다.
  • 안전결함 리콜과 관련된 모든 수리는 혼다 대리점에서 무료로 제공됩니다.
  • 리콜된 모든 혼다 모델에 필요한 부품들이 준비되어 있습니다.
  • 귀하의 자동차가 리콜 대상인지 확인하고 싶으십니까? 1800 785 216번으로 지금 문의하십시오.
  • 수리 예약이 필요하십니까? 1800 785 216번으로 지금 문의하십시오.
  • Khiếm khuyết an toàn này có thể GÂY TỬ VONG hoặc gây thương tích trầm trọng cho quý vị hoặc hành khách.
  • Tất cả công việc sửa chữa xe diện bị thu hồi vì lý do an toàn là MIỄN PHÍ tại đại lý Honda hợp lệ.
  • Chúng tôi có thể tìm phụ tùng thay thế cho TẤT CẢ các đời xe Honda diện bị thu hồi.
  • Nếu không chắc liệu chiếc xe của mình có bị ảnh hưởng hay không? Quý vị hãy gọi số 1800 785 216 NGAY BÂY GIỜ để được giúp đỡ.
  • Cần đặt cuộc hẹn để sửa chữa? Quý vị hãy gọi số 1800 785 216 NGAY BÂY GIỜ để được giúp đỡ.
  • .إن خلل السلامة هذا يمكن أن يقتلك أو يقتل ركابك أو يؤدي إلى إصابتكم بإصابات خطيرة •
  • .جميع تصليحات السلامة للمركبات التي تم إستدعائها هي مجانية لدى وكلاء هوندا المعتمدين •
  • .لدينا إمكانية الحصول على قطع الغيار لجميع موديلات هوندا التي تمّ إستدعائها •
  • .1800 785 216 هل أنت غير متأكد ما إذا كانت سيارتك متأثرة؟ اتصل الآن للحصول على المساعدة وذلك على •
  • .1800 785 216 هل تحتاج إلى إجراء حجز للتصليح؟ اتصل الآن للحصول على المساعدة على •
  • Этот дефект препятствует безопасной эксплуатации автомобиля и может создать угрозу СМЕРТИ или получения серьезных травм для вас и ваших пассажиров.
  • Все ремонтные работы при отзыве автомобилей для устранения дефектов производства проводятся БЕСПЛАТНО у официальных дилеров Honda.
  • У нас имеется доступ к запасным частям для ВСЕХ моделей Honda, отозванных для устранения дефектов производства.
  • Вы не уверены, относится ли это к вашему автомобилю? Позвоните ПРЯМО СЕЙЧАС по номеру 1800 785 216 и попросите о помощи
  • Вам нужно записаться для проведения ремонтных работ? Позвоните ПРЯМО СЕЙЧАС по номеру 1800 785 216 и попросите о помощи

    .این نقص ایمنی می تواند شما یا سرنشینان شما را به کشتن دهد یا شدیدا مجروح کند •

    .تمامی تعمیرات مرتبط با فراخوانی خودرو در نمایندگی های مجاز هوندا رایگان می باشند •

    .ما به قطعات جایگزین برای تمامی مدل های هوندا فراخوان شده دسترسی داریم •

    .آیا مطمئن نیستید خودرو شما تحت تأثیر قرار گرفته است؟ هم اکنون برای دریافت کمک با  216 785 1800 تماس بگیرید •

    .آیا لازم است برای تعمیرات وقت بگیرید؟ هم اکنون برای دریافت کمک با  216 785 1800 تماس بگیرید •

  •  इस सुरक्षा दोष से आपकी या आपके यात्रियों की मृत्यु या गंभीर रूप से घायल होने की सम्भावना हैं।
  •  सभी सुरक्षा रिकॉल (वापसी) मरम्मत अधिकृत होंडा डीलरों में मुफ़्त हैं।
  •  हमारे पास सभी रिकॉल की गई होंडा मॉडल के लिए प्रतिस्थापन भाग उपलब्ध है।
  •  अगर आप अनिश्चित है कि आपका वाहन प्रभावित है अथवा नहीं? 1800 785 216 पर सहायता के लिए अभी कॉल करें
  •  मरम्मत के लिए बुकिंग की आवश्यकता है? 1800 785 216 पर सहायता के लिए अभी कॉल करें 
  • Kecacatan mobil ini dapat mengakibatkan KEMATIAN atau cedera parah pada Anda atau penumpang Anda.
  • Semua perbaikan terkait penarikan ini bersifat GRATIS di dealer resmi Honda
  • Kami memiliki akses ke suku cadang pengganti SEMUA model Honda yang ditarik.
  • Tidak yakin kendaraan Anda juga termasuk? Telepon SEKARANG ke 1800 785 216.
  • Perlu booking untuk perbaikan? Telepon SEKARANG ke 1800 785 216.
  • Este defecto de seguridad puede causarle la MUERTE o gravemente lesionarle a usted o a sus pasajeros.
  • Todas las llamadas para reparaciones son GRATUITAS en los concesionarios autorizados de Honda.
  • Si no está seguro/a si su vehículo está afectado, llame AHORA para que le asistan al 1800 785 216.
  • ¿Necesita hacer una reserva para que reparen su vehículo? Llame AHORA al 1800 785 216.

TAKATA AIRBAG RECALL FAQS

Information for Honda Owners

ABOUT THE RECALL

Why are Takata airbags being recalled?

Takata airbag inflators that use non-desiccated Phase Stabilised Ammonium Nitrate (PSAN) as the propellant are affected by the recall. The PSAN propellant becomes unstable over time if subjected to high heat and humidity. If deployed during an accident, airbag inflators containing PSAN may rupture due to excessive internal pressure. If this happens, metal fragments could possibly shoot out, straight through the airbag cushion material towards the vehicle occupants causing serious injury or fatality.

Which airbags are affected?

Driver and/or passenger frontal airbags in vehicles that are fitted with Takata airbag inflators that use non-desiccated PSAN are affected by the recall.

What is ammonium nitrate?

Ammonium nitrate is the chemical used by Takata as the propellant to inflate the airbag in the event of an accident.

Why do heat & humidity affect my recalled airbag?

Scientific analysis in the U.S. determined that the ammonium nitrate propellant used in recalled Takata airbag inflators that did not contain a moisture-absorbing desiccant can degrade over time, particularly when exposed to years of high heat and absolute humidity, typical in parts of Australia. This propellant degradation may cause the airbag inflator to rupture in the event of an accident.

How can I find out if my vehicle is subject to a Takata airbag recall?

To check if your Honda vehicle is affected, please enter your Vehicle Identification Number (VIN) or registration number into the Honda Australia “Check my Honda” tool.

A full list of all vehicles is also available on the ACCC website.

Where do I learn more about other vehicles affected by the Takata airbag recall?

For further information and a full list of all vehicles affected in Australia, please visit the Product Safety Australia website.

How many Hondas are affected by the Takata airbag inflator recall?

The following Honda models are affected by the Takata airbag inflator recall:

  • 2001 – 2011 Civic
  • 2001 – 2012 Accord
  • 2002 – 2011 CR-V
  • 2003 – 2007, 2009 – 2013 Jazz
  • 2003 – 2013 Accord Euro
  • 2003, 2005 – 2006 MDX
  • 2004 – 2008 Odyssey
  • 2007 – 2012 Legend
  • 2009 – 2012 City
  • 2010 – 2013 Insight
  • 2012 – 2013 Jazz Hybrid
Further information can be found on the ACCC website.

How do I find further information about the Honda vehicle recalls?

Customers can contact the Honda Recall Contact Centre on 1800 789 839 (free call) between 8.00am to 8.00pm Monday to Friday and Saturday 9.00am to 5:00pm (EST).

CONTACTING CUSTOMERS

How will customers be notified if their vehicle is affected by an airbag recall?

Customers will first be notified by mail. Honda Australia will then contact customers using other communication methods including email, phone and SMS where Honda Australia has the relevant contact information available.

Do I have to wait for Honda Australia to contact me to before I can have my airbag replaced?

If your vehicle is under active recall, you do not have to wait. Please call the Honda Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) to book your vehicle for repair, or contact your preferred Authorised Honda Dealer.

If your vehicle is subject to a future recall, you must wait for notification that the recall has started. Please see the Future Recall section for more information. If you recently purchased this vehicle second hand, please see below for details on how to update your contact information.

How do I update my contact details with Honda Australia?

It is important that we have your correct contact details, so please call the Honda Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) to update your details. You can also update your contact details online .

I haven’t received a recall letter yet but my Honda car is affected by an active airbag recall, what should I do?

You don’t have to wait to receive a recall letter to have the recall performed. Please call our Honda Recall Call Centre 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) to make a booking, or contact your preferred Authorised Honda Dealer.

How will customers that purchased their vehicle second-hand be notified if the vehicle is affected by an airbag recall?

Honda Australia gathers information from its own database and a national database from the road traffic authorities around Australia. We are also working with other 3rd party organisations to identify and notify owners of second-hand vehicles where we are able to obtain correct contact information. Any information that Honda Australia obtains from 3rd parties is used only to contact customers for the purpose of conducting the Takata recalls, and is not otherwise stored in Honda Australia’s database or used for any other purpose. We encourage owners of any used Honda vehicle to check if their vehicle is affected by using the “Check My Honda” tool above, and follow the prompts.

What should I do if my vehicle was a grey/private import?

If you own a vehicle that has been personally imported into Australia (sometimes known as a grey or parallel import), please present the vehicle to an authorised Honda Dealer. Alternatively, contact the Honda Australia Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) for further information. Please note that grey/parallel import VINs will not be recognised on the “Check my Honda” page on the Honda Australia website as they do not exist in the Honda Australia database.

 

 

FUTURE RECALLS

My vehicle is listed as being subject to a ‘future’ recall, what does this mean?

This means that your vehicle is not yet currently under an active recall, but it will be in the future. In accordance with the Mandatory Recall, Honda Australia will initiate the recall of your vehicle in the future. The Honda Australia Recall Initiation Schedule specifies the dates on which the future recalls will become active.

I already had my driver/passenger airbag inflator replaced previously, why do I need to do it again?

Vehicles that had airbag inflator recalls completed earlier on in the Takata airbag recall were fitted with a new PSAN Takata airbag inflator. At that time, the cause of misdeployment was not understood. When Honda Australia became aware that these inflators were to be recalled again in the future, it ceased the use of replacement Takata airbag inflators. Unfortunately, these inflators will need to be replaced in the future in accordance with the Honda Australia Recall Initiation Schedule. Honda Australia will contact you once the planned future recall of your vehicle becomes active. Please ensure your contact details remain up to date so that Honda Australia can contact you to facilitate replacement.

AIRBAGS / INFLATORS

What is an airbag inflator?

The airbag inflator is a device inside the airbag that contains a propellant that inflates the airbag in the event of an accident.

What kind of airbag is fitted to my Honda?

Please contact the Honda Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) for further information.

Which company manufactured the airbag inflators that are being recalled?

Takata Corporation manufactured the airbags that are affected by the airbag inflator recall.

What is an “Alpha” airbag inflator?

An Alpha airbag inflator has a higher risk of rupturing in the event of an accident. This is due to a known manufacturing fault significantly increasing the risk of rupture. The rupture rate can be as high as 50% for an Alpha inflator, therefore a higher chance of serious injury of fatality. If your vehicle is fitted with an Alpha inflator, please contact the Honda Recall Call Centre immediately to book your vehicle in for repair. They are available on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) or contact your preferred Authorised Honda Dealer.

Are Honda Australia still using Takata inflators to repair vehicles under this recall?

No, Takata airbag inflators are no longer used by Honda Australia to replace parts under this recall.

Are Honda Australia still using Takata inflators in their new vehicles?

No, Honda do not use Takata airbags in any of their new vehicles.

Do inflators supplied by the alternative suppliers use the same ammonium nitrate propellant as Takata?

No, alternative suppliers do not use ammonium nitrate as the propellant for their airbag inflators.

Do airbags or their inflators have limits to their operation life?

There is no limited life span of an airbag. Airbags and all restraint system components are intended to perform as designed for life of the vehicle.

REPLACEMENTS

How will my vehicle be repaired?

The affected Takata airbag inflator inside the airbag assembly will be replaced with a new replacement inflator supplied by a different manufacturer. Replacements are free to all Honda customers, and you can have your recalled airbag inflator replaced at any Authorised Honda Dealer Australia wide. To book a free repair, please call our Honda Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) or contact your preferred Authorised Honda Dealer. To find your nearest dealer, enter your postcode on the Locate a Dealer page.

Do I need to make an appointment with the dealer?

Yes, you will need to make an appointment with an Authorised Honda Dealer. You can call our Honda Recall Call Centre 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) to make a booking, or call your preferred Authorised Honda Dealer.

Can the inflator be replaced at an independent repairer?

No. The replacement part can only be fitted by an Authorised Honda Dealer, and all replacements are free.

How much will it cost to replace the airbag inflator?

An affected Takata airbag inflator will be replaced by an Authorised Honda Dealer, free of charge.

How long will it take to complete the repair?

The replacement of your airbag/s will take approximately 2-3 hours, however when making a booking, please check with your preferred Authorised Honda Dealer.

Is there anything I can do before the inflator is replaced to make it less likely to rupture?

No, there is no way to know or identify the risk of rupture for any vehicle. If your vehicle is affected by an airbag inflator recall, it is important to have it repaired as soon as possible.

Do I need to bring my recall letter to my dealer to have the airbag inflator replaced?

There is no need to take your recall letter to your appointment.

SMASH REPAIRED VEHICLES

I was in a crash and had a replacement airbag installed by a smash repairer. How can I tell if the replacement airbag is an affected Takata airbag?

If the replacement airbag installed in your vehicle by the smash repairer is a Takata PSAN airbag inflator, it may be faulty. Initially, we encourage you to contact the business that replaced your airbag and ask what type of airbag was fitted into your vehicle and where it was purchased from. If the airbag was purchased from an Authorised Honda Dealer, we will be able to identify if it requires replacement. Alternately, you can take your vehicle to any Authorised Honda Dealer who can check the type of airbag inflator that is installed in your vehicle.

Information for Trade Customers (Wreckers / Secondhand Car Dealers / Auction Houses)

I am a secondhand dealer / auction house what should I do?

Honda Australia recommends that you check if any Honda vehicle in your possession is subject to an ‘active’ or ‘future’ Takata recall by entering the VIN or registration number into the “Check my Honda” page on the Honda Australia website. You can also check if vehicles in your possession will be recalled in the future by viewing the Honda Australia Recall Initiation Schedule. If you cannot find the information you need online, please contact the Honda Australia Recall Call Centre on 1800 789 839 (free call) between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST).

I am a wrecker / salvage yard owner, what should I do?

If you are a wrecker / salvage yard owner, Honda Australia recommends that you check if any Takata airbag inflator parts in your possession are subject to a Takata recall. To check if the part is under ‘active’ or ‘future’ recall, please check the VIN of the Honda vehicle from which the part was removed, on the “Check my Honda” page of the Honda Australia website. Once confirmed, please contact the Honda Australia Recall Call Centre on 1800 789 839 between 8am and 8pm Monday to Friday or 9am to 5pm Saturday (AEST) for further information. You will need to provide us with the vehicle VIN/s and any other relevant information to enable us to assist you.

I'm a wrecker / salvage yard operator and I have removed a Takata airbag inflator affected by the Takata airbag recalls, what should I do?

You must not sell the removed Takata inflator. Please call the dedicated wrecker / second-hand vehicle yard Recall Call Centre number on 1800 789 839, or contact an authorised Honda Dealer to notify Honda Australia that you have such part in your possession. The Recall Call Centre/ Honda Dealer will facilitate the retrieval of the part from your possession. When calling the Recall Call Centre or an Authorised Honda Dealer you will need to provide the following details:

  • the name of the person or business holding the part,
  • relevant details of the part including quantity, type
  • Vehicle VIN (where possible)
any other relevant information that will assist Honda Australia to facilitate the safe retrieval of the part from your possession.

I have an un-registered vehicle in my possession, what should I do?

If you have an unregistered vehicle, you can enter the VIN on the Honda Australia online VIN checker tool. Alternately please contact the Honda Australia Recall Call Centre on 1800 789 839 for assistance.

How do I check if a vehicle in my possession is affected by a Takata recall?

You can check the VIN on the Honda Australia “Check My Honda” page.

Can I sell a Honda Vehicle that is classified as being under active recall?

If you have a Honda vehicle that is under active recall you must not sell the Vehicle until the recall has been completed. Please contact the Honda Australia Recall Call Centre on 1800 789 839 to book the vehicle in at your closest Authorised Honda Dealer for airbag replacement.

This will be conducted free of charge.

Can I sell a Honda vehicle that is classified as being under future recall?

You can sell a vehicle that is classified as being under ‘future’ recall provided you comply with your obligations under the ACCC Mandatory Recall Notice, including notifying the prospective purchaser that the Vehicle will be subject to a Takata recall by Honda Australia in the future. For your obligations, please visit the ACCC Product Safety Australia publications page for more information.