"Honda" (defined below) respects and upholds your rights to privacy protection under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We are committed to abiding by the Australian Privacy Principles in all our dealings with personal information of individuals we deal with, including our customers, business associates and dealers.
“Honda” and “We” means:
Honda only gathers personal information if it is necessary to provide a service to you, or as required by law. Honda may collect the following information about you:
Honda will generally collect your personal information directly from you. This may be achieved through your interactions with Honda including interactions via our website, other social media applications or internet sites, telephone, email or writing to us.
Honda may also collect your personal information from a third party source, such as our dealers, government entities, road traffic authorities and from marketing lists which are legally acquired by us.
In general, your personal information will not be used or disclosed by Honda for a secondary purpose, other than the primary purpose of collection unless:
We may use personal information about you:
Honda may disclose personal information for the purposes described above to:
Where third party service providers are employed they are required to keep your personal information secure and in accordance with the Australian Privacy Principles. They are prohibited from using this information for any other purpose, other than as that directed by Honda or for a purpose that is permitted under applicable laws.
Honda may de-identify information about an individual so that the information can no longer be related to that individual. We may use and disclose de-identified information in the ordinary course of our business. De-identified information may also be aggregated to provide reports on the purchase of Honda products or use of Honda services or for the purpose of providing statistical information to Honda or to third parties.
Where applicable, Honda may manage personal information relying on exemptions within the Privacy Act and applicable Privacy Laws, including provisions in the Privacy Act concerning the sharing of personal information among related bodies corporate.
From time to time, Honda may disclose information to recipients located outside Australia, and may disclose personal information to overseas business associates and third party service providers. These include our parent company Honda Motor Co. in Japan and Salesforce whose system servers are located in Japan (with backup in the United States of America). Honda will take commercially reasonable efforts to ensure that overseas recipients will engage with personal information in a way that is consistent with the Australian Privacy Principles.
Conduct of surveys, Focus groups
Honda engages specialist third party market research companies, under strict contractual and confidentiality agreements, to conduct customer experience surveys, or focus groups, on our behalf. Personal information disclosed is limited to the minimum necessary to conduct the survey or to issue an invitation to join a focus group study.
Results of surveys
We may disclose personal information returned in customer responses to Purchase Experience and Ownership Experience Surveys to third parties where you have expressly directed us to take this action. Disclosure is strictly limited to dealer staff and Honda staff who have the prime responsibility of enhancing the relationship we have with you. In all other circumstances, survey results are aggregated together into statistical, non-identifying data.
At times, we may use personal information to inform our customers, prospective customers and others with whom we have interactions, about our products and services, events, promotions and special offers that we believe may interest you. Direct Marketing may be delivered to you in a number of ways including without limitation by mail, telephone, email and SMS.
We will only use and disclose your personal information for the purpose of direct marketing where:
You may request access, or to update, the personal information we hold about you by writing to the Privacy Officer. We will take reasonable steps to ensure that your information is correct.
You may also contact the Privacy Officer if you wish to make a complaint about the way Honda has handled your personal information.
You do not have to provide a reason for requesting access but you will need to provide reasonable proof of your identity.
On some occasions it may not be possible for Honda to provide you with all of your personal information, or an exemption under the Privacy Act may apply. For example, Honda may not provide access to information if the information provided would impact the privacy of another individual. In situations where Honda cannot provide access to personal information held about an individual, Honda will tell you why. If we do provide access to your personal information, we reserve the right to charge you a reasonable fee for providing access that we consider fairly represents the effort involved in providing you with the information.
Honda Motor Vehicles:
Privacy Contact Officer
Honda Australia Pty Ltd
Locked Bag 95
Tullamarine VIC 3043
Customer Assistance: 1800 804 954
Honda Motorcycle, Power Equipment, Marine and H.A.R.T:
Honda Australia Motorcycles and Power Equipment Pty Ltd
Locked Bag 19
Somerton VIC 3062
Customer Assistance: 1300 559 846
The Honda Foundation:
Privacy Contact Officer
Honda Australia Pty Ltd
Locked Bag 95
Tullamarine VIC 3043
Customer Assistance: 03 9285 5555
If you contact us, and are not satisfied with our response to your privacy-related request, you may contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
Honda understands the need for a system of security that protects the privacy of your personal information. We use industry standard security measures to safeguard the personal information that we hold physically and electronically. Our database systems store personal information in secure environments that are designed to safeguard it from misuse, wrongful disclosure, alteration or destruction.
We cannot guarantee the security of information transmitted to us via the Internet, although we use our best endeavours to do so. Honda will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information.
Honda will provide you with the option to deal with Honda without identifying yourself where it is lawful and practical.
In the event that Honda receives unsolicited personal information that could not have been collected under the Australian Privacy Principles as ‘solicited’ information, we will destroy or de-identify the personal information as soon as practicable, unless it is contained in a ‘Commonwealth record’ or it is unlawful or unreasonable to do so.
We want you to have the highest comfort level, when visiting a Honda website, and to ensure that our processes will respect and honour your election to disclose or not disclose your personal information to us.
The amount of information that you provide to Honda will depend on the range and number of services that you choose to use from our websites.
If you access our websites from a mobile or electronic device, Honda may collect the following device information including, hardware model, operating system version, unique device identifiers and mobile network information.
In general, you can visit our websites without identifying who you are. However, particular sections on our website may require you to provide personal information including your name, address, email address and telephone number in order that we may provide the services or information you have requested during a website visit.
You can visit a Honda website without disclosing any personal information about yourself. During all website sessions we collect and store non-identifying statistical-data such as the pages you visited or downloaded, the name of your Internet Service Provider (ISP), the type of browser and operating systems used to access our site, the date and time you access our site, the website that referred you to us and the pages you visit (click-through). We use this information to aid in the design of the site and the material presented there. In these sessions, Honda collects no personally identifying information.
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide personalised features and content on the Honda website. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
For statistical purposes, we collect information on website activity through the use of 'cookies'. When you visit this website a record of your visit is logged. The following data is supplied by your browser:
This information on its own does not identify an individual but it does provide us with statistics that can be used to analyse and improve our website. If you do not want cookies to be used, please adjust your browser to disable them.
This information is used by Honda to improve our services. It is never given to any other company for that company's independent use.
There are instances where Honda requests personal information about you on our websites, to enable the provision of a service or correspondence to you. For example:
In these situations, you will be expressly asked to provide information that personally identifies you or enables us to contact you, plus any additional information necessary to aid processing your request. This information is collected and used to complete your request, and stored in a manner appropriate to the nature of the data.
You may choose to correspond with us by email, and in doing so send personal information to Honda.
Honda will not send you unsolicited commercial electronic messages (‘SPAM’) without your consent and we will only send email promotions or announcements to you if you have previously consented to us doing so.
© 2019 Honda Australia Pty Ltd