IMPORTANT RECALL INFORMATION

TAKATA AIRBAG RECALL FAQS

What is the issue with the Takata airbag recall?

The global Takata airbag inflator recalls have affected tens of millions of vehicles around the world across many manufacturers including Honda, Mazda and Toyota. Over 1.3M vehicles in Australia are affected, so it is crucial these vehicles are repaired as soon as possible.

If deployed during an accident, recalled airbag inflators may rupture due to excessive internal pressure. If this happens, metal fragments could possibly shoot out, straight through the airbag cushion material towards the vehicle occupants causing serious injury or fatality.

Where do I learn about the Takata airbag recall?

For further information, and a full list of all vehicles affected in Australia please visit the Recalls Australia website here.

How will customers be notified if their vehicle is affected by an airbag recall?

Customers will be notified by mail as a first priority, plus other communication methods including email, phone and SMS where Honda Australia has relevant contact information available. It is important that we have your correct contact details, so please call the Honda Recall Contact Centre if you are unsure if they are correct.

How will vehicles be rectified?

The inflator inside the airbag assembly will be replaced with a new replacement inflator at an authorised Honda Dealer. This will be done at no cost to the customer.

Can the inflator be replaced at an independent repairer?

No. The replacement part can only be fitted by an authorised Honda Dealer.

Which company manufactured the airbag inflators?

Takata Corporation.

How quickly will the part be replaced?

The Takata recalls affect tens of millions of vehicles globally across a number of manufacturers including Honda, Mazda and Toyota. Honda is doing everything it can to ensure parts are available to repair vehicles as soon as possible. If your vehicle is affected, you should contact the Honda Recall Contact Centre or your local Honda dealer immediately.

How will customers that purchased their vehicle second-hand be notified if the vehicle is affected by an airbag recall?

Honda Australia gathers information from its own database and a national database from the road traffic authorities around Australia. We are also working with other 3rd party organisations identify and notify owners of second-hand vehicles where we are able to obtain correct contact information. We encourage owners of any used Honda vehicle to check if their vehicle is affected using the “Check My Honda” tool above, and follow the prompts.

How do I find further information?

Customers can contact the Honda Recall Contact Centre on 1800 789 839 (free call) between 8.00am to 8.00pm Monday to Friday and Saturday 9.00am to 5:00pm (EST).