Honda respects your privacy

Honda complies with the National Privacy Principles, and is committed to protecting the privacy of all personal information you provide through our websites and is bound by the principles contained within the Privacy Act 1988 (Cth).

 Please refer to the following information:

• Website Policy
• HondaONE Website Policy
• Personal Information Management Policy
• H.A.R.T Personal Information Management Policy

 

 Website Policy

1. Website Privacy Statement
This statement describes the principles by which our websites process your personal information and secures your privacy.  We want you to have the highest comfort level, when visiting a Honda website, and be assured that our processes will respect and honour your election to disclose or not disclose your personal information to us.

The amount of information that you provide to Honda will depend on the range and number of services that you choose to use from our websites.

Honda is a company that complies with the National Privacy Principles, and is committed to protecting the privacy of all personal information you provide through our websites and is bound by the principles contained within the Privacy Act 1988 (Cth). This policy gives clear expression to these principles by describing how we manage, hold, and secure your personal information. You can access this Policy at www.honda.com.au/cars or by contacting our Privacy Officer as follows:

Privacy Officer
Honda Australia Pty Ltd
95 Sharps Road
Tullamarine VIC 3043
 

2. Normal Website Session
In general you can visit our websites without identifying who you are. However, particular sections on our website may require you to send personal information including your name, address, email address and telephone number in order that we may provide the services or information you have requested, during a website visit.
 

3. Information We Collect During a Normal Website Session
You can visit a Honda website without disclosing any personal information about yourself. During all website sessions we collect and store non-identifying statistical-data such as the pages you visited or downloaded, the name of your Internet Service Provider (ISP), the type of browser and operating systems used to access our site, the date and time you access our site, the website that referred you to us and the pages you visit (click-through). We use this information to aid in the design of the site and the material presented there. In these sessions, Honda collects no personally identifying information.
 

4. Cookies

Use of Cookies – Site Experience and Personalisation
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide personalised features and content on the Honda website.  The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies and add-ons such as Flash allow you to take advantage of the Interactive features, we recommend that you leave them turned on if you wish to engage in this experience.
 

Use of Cookies – Statistical Information
For statistical purposes, we collect information on website activity through the use of 'cookies'.  When you visit this website a record of your visit is logged. The following data is supplied by your browser:

• Your IP address and or domain name
• Your operating system (type of browser and platform)
• The date, time and length of your visit to the website
• The resources you accessed and the documents you downloaded

This information on its own does not identify an individual but it does provide us with statistics that can be used to analyse and improve our website.  If you do not want cookies to be used, please adjust your browser to disable them.
 

5. Personal Information
Personal information is information that identifies you. Honda only gathers personal information if it is necessary to provide a service to you, or as required by law. These include but are not limited to name, address, telephone number, email address, transaction details associated with your purchase of Honda products or services, any information you have provided to us through customer surveys and any information you are required to provide to us by law or by agreement.
 

6. Collection of Personal Information
There are instances where Honda requests personal information about you, to enable the provision of a service or correspondence. For example:

• Mailed brochure requests
• Test drive requests
• Email newsletter
• Newswire 
• Registration on HondaONE
• “Contact Us”
• Competition or promotion
• To enable direct contact by an authorised Honda Dealer

In these situations, you will be expressly asked to provide information that personally identifies you or enables us to contact you, plus any additional information necessary to aid processing your request. The information requested may be name, address, email address, telephone contact number, type of request and possibly additional information.  This information is collected and used to complete your request, and stored in a manner appropriate to the nature of the data.

The information you provide is used by Honda to improve our services. It is never given to any other company for that company's independent use.

If you request that the information not be used as a basis for further contact, we will respect your request.
 

7. Use and Disclosure
In general, personal information provided by you during a website session will be kept secure and will not be used or disclosed by Honda for a secondary purpose, other than the primary purpose of collection unless:

• you have consented;
• the secondary purpose is related to the primary purpose of collection and you would reasonably expect Honda to use or disclose your personal information for that secondary purpose.  Examples of this would be:
  • disclosure to an accredited market research company, contracted by Honda to conduct customer surveys or focus groups
  • for the purpose of obtaining feedback from you about your level of satisfaction with Honda products, fulfilment of services and our dealers.
  • the use or disclosure is otherwise required or permitted by law.

Information you have provided may also be used in a summarised form, for the purpose of providing statistical information within Honda or to third parties.  Information in this form is in aggregate and does not identify you individually.
 

8. Care of Your Personal Information
The personal information you disclose is used by Honda to fulfil or improve the services offered on our website or for market research. Your personal information is never provided to any other company for their independent use.

We do engage third party service providers to perform specific services such as packaging or mailing Honda products and services requested by you, or information about them and, to accredited market research companies as described in ‘7. Use and disclosure’ above. In these particular instances these companies are provided with the minimum information necessary to deliver the product or service requested by you, or for the conduct of specified market research.

Where third party service providers are employed they are required to keep your personal information secure and in accordance with the National Privacy Principles. They are prohibited from using this information for any other purpose, other than as that directed by Honda, and are obliged to destroy your contact details on completion of the sub-contracted task.
 

9. Access and Correction
If we hold your personal information, we will where possible provide you with access to this information upon request. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. Requests may be made by contacting us in writing addressed to:

The Privacy Officer,
Locked Bag 95,
Tullamarine, VIC, 3043

Registered HondaONE Owners Club members may view and change their personal information on the HondaONE website at any time.
 

10. Email and Your Privacy
You may choose to correspond to us by email, and in doing so send identifying information to Honda.

For example:

An email message containing comments about a Honda product or service, or purchase experience, or the Honda website itself.

In these situations we preserve the contents of emails received by us. We only use that information to resolve the matter raised in the email.
 

11. Spam and opting out
Honda will not send you unsolicited advertising information or ‘spam’ without your consent. Please note that we will only send email promotions or announcements to you if you have previously given your permission for us to do so.

If you are receiving promotional information about Honda and do not wish to receive this information any longer, you may do so by unsubscribing from our email communication. Alternatively, you can contact us requesting to be removed from our mailing list.
 

12.   Privacy Disclaimer: Forums, Chat Rooms, Contact Us
You should be aware that when you choose to voluntarily disclose personal information in the public domain of “Forums” and “Chat Rooms” it might be seen and used by any other visitor to Honda’s websites. We urge you to exercise discretion in what personal information you choose to disclose in these sessions.
 

13.   Links From This Site
The Honda website may link to other websites operated by members of the Honda Motor Company group and to the World Wide Web in general.  These sites may or may not have Our Privacy Policy does not apply to external links or other websites. We encourage you to read the privacy policies of any website you link to from this website.
 

 HondaONE Website Policy 
 

1. General Disclaimer
The Terms and Conditions, Privacy Policy and other conditions of use for the HondaONE website are as for other Honda websites, and can be viewed at www.honda.com.au/cars, with the exception of the need for the collection of identifying personal information to enable access to and the use of the HondaONE website (see below).

The HondaONE website at www.hondaone.com.au is a secure website and access may only be gained through a registration process. This process requires the disclosure of personal information to Honda in order that appropriate validation and security checks are performed on registration.
 

2. Collection of identifying personal information - HondaONE website
The www.hondaone.com.au website is a secure website accessible by any Honda vehicle owner, where that vehicle has been imported by Honda Australia and first registered by an authorised Honda dealer only. Only VINs (Vehicle Identification Numbers) imported by Honda Australia Pty Ltd can be registered on HondaONE, and membership is only granted to those who have completed the registration process below.

To register for access to the HondaONE website you will be requested to provide personally identifying information such as your name, residential address, email address, and telephone number. In addition, you will be requested to provide your vehicle’s specific Vehicle Identification Number or ‘VIN’, in order to complete your registration and to provide you with access rights.

The provision of the VIN will enable Honda to personalise your site access so that the HondaONE website presents information tailored to your vehicle such as service records, maintenance tips and model information relevant to your vehicle.

To complete the registration process to this site, and to provide secure access for subsequent site visits, you will be asked to provide a personal Username and a Password.  Each registered owner will then be responsible for maintaining the confidentially of the Username and Password for all activities that occur under that registered Username, during a website session.
 

3. Security
Honda understands the need for a system of security that ensures the privacy of our customers’ personal information is not compromised in any way. We use industry standard security measures to safeguard the personal information that we hold. Our database systems store personal information in secure environments that safeguard it from misuse, wrongful disclosure, alteration or destruction.

We cannot guarantee the security of information transmitted to us via the Internet, although we use our best endeavours to do so. Honda will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information. 
 

4. Passwords
The HondaONE website has password security measures in place to improve secure access and to protect information provided to Honda at www.hondaone.com.au.
 

5. Cookies

Use of Cookies – Site Experience and Personalisation
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide personalised features and content on the Honda website.   The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies and add-ons such as Flash allow you to take advantage of the Interactive features, we recommend that you leave them turned on if you wish to engage in this experience.

Use of Cookies – Statistical Information
For statistical purposes, we collect information on website activity through the use of 'cookies'.  When you visit this website a record of your visit is logged. The following data is supplied by your browser:

• Your IP address and or domain name
• Your operating system (type of browser and platform)
• The date, time and length of your visit to the website
• The resources you accessed and the documents you downloaded

This information on its own does not identify an individual but it does provide us with statistics that can be used to analyse and improve our website.  If you do not want cookies to be used, please adjust your browser to disable them. 
 

 Personal Information Management Policy
 

1. Introduction
"Honda" (defined below) respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth). We are a company committed to abiding by the National Privacy Principles in all our dealings with personal information of our customers, business associates and dealers.

This policy describes how we manage any personal information we have about you. It covers information collected by Honda:

• when you purchase a Honda vehicle, product or service
• if you participate in a Honda Australia Roadcraft Training course ("HART")
• when you visit our website at www.honda.com.au/cars
• when you supply personal information as part of contractual arrangements
• when you apply or are appointed a "dealer" of Honda under a Dealer Agreement.
   

2. "Honda"

• Honda Australia Pty Ltd (ABN 66 004 759 611), 95 Sharps Road Tullamarine, Vic, Australia and the trading styles
• “Honda Motor Vehicles”, “Honda Australia”, and the driver / rider training operations of “Honda Australia Roadcraft Training” or “HART” and
• Honda Australia Sales Pty Ltd (ABN 34 004 759 915), 95 Sharps Road Tullamarine, Vic, Australia but excludes
• The “Honda Sports Car Club” and its associated members.
  

3. What Personal Information About Me Does Honda Hold?
Honda only gathers personal information if it is necessary to provide a service to you, or as required by law.
Honda may hold the following information about you:

• Name
• Address
• Telephone number
• Email address
• Transaction details associated with your purchases of Honda products or services, including warranty information
• Any information you have provided to us through customer surveys, including your gender and age, or date of birth
• Any information you are required to provide to us by law or by agreement

There are particular statutory requirements that prescribe what personal information must be recorded for all course participants, who attend Honda Australia Roadcraft Training. These particulars are set out in the  H.A.R.T. Personal Information Management Policy

 

4. What does Honda Do With My Personal Information?
We use personal information about you:

• that is required by law:
  • product warranty registration and product recall
• for purposes to which you expressly or impliedly consent including:
  • customer surveys
  • vehicle service history experience analysis
• to assist in providing goods and services to you
• to send you information about our products or product events
• for our internal administrative, marketing, planning, product development and research requirements
• to issue invitations to join focus group studies on Honda products or services, conducted by reputable market research companies
   

5. Promotional Material and Communicating with Honda
If you consent, we may share your personal information with:

• other members of the Honda Motor Company group
• reputable suppliers of other products
• so that they can contact you directly about their products. At the time we collect your personal information, we will give you the opportunity to tell us if you do not want us to share your personal information with these organisations.
• You may opt out of receiving any communications from us at any time (other than as required for the operation of our business, e.g. information about your product warranty). If you wish to do this, please contact our Information Officer - Privacy at the address in 8. Openness and Accuracy.
   

6. Disclosure to Contracted Third Parties
We do engage external companies to perform specific services such as customer surveys, data processing, or packaging or mailing information on Honda products and services, as part of the normal operation of our business. In these particular instances we provide these companies with the minimum information necessary to deliver the service requested by you.  These external companies are prohibited from using this information for any other purpose.

Honda will not disclose personal information about you without your consent to any person, except on a confidential basis to contractors as described above, or as otherwise required by operation of a law.

As a consequence, we may send you promotional information about products and services that we have on offer or a contracted market research company may send you an industry survey or invitation to join a focus group study. As stated previously, you may opt out of receiving any communications from us, other than for warranty related issues, by writing to the Information Officer - Privacy at the address in 8 Openness and Accuracy.
 

7. Customer Relationship Surveys

Conduct of surveys, Focus groups
Honda engages specialist third party market research companies, under strict contractual and confidentiality agreements, to conduct customer experience surveys, or focus groups, on behalf of the company. Personal information disclosed is limited to the minimum necessary to conduct the survey or to issue an invitation to join a focus group study.

Results of surveys
We do disclose personal information, returned in customer responses to Purchase Experience and Ownership Experience Surveys, where you have expressly directed us to take this action. Disclosure is strictly limited to Dealer staff and Honda staff who have the prime responsibility of enhancing the relationship we have with you. In all other circumstances, survey results are aggregated together into statistical, non-identifying data.

Disclosure of additional information
Where you choose to disclose additional personal information, on vehicle brochures, other literature or on our web-site, we utilise it to provide the particular service you have requested or future product information related to the additional personal information you have chosen to disclose.
 

8. Openness and accuracy
You may request access to the personal information we hold about you by writing to the Honda Privacy Officer at the address below. You do not have to provide a reason for requesting access but you will need to provide reasonable proof of your identity.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate you can contact our Privacy Officer and we will take reasonable steps to ensure that it is correct.

Any questions about this policy, or any complaint regarding the treatment of your privacy by Honda, should also be made in writing to the Information Officer - Privacy, at the address below:

Honda Motor Vehicles
Information Officer - Privacy
Honda Australia Pty Ltd
Private Bag 95
Tullamarine VIC 3043

HART Driving /Riding Courses
Information Officer - Privacy
HART
PO Box 703
St Ives NSW 2075
 

9. Security

Industry Standards
Honda understands the need for a system of security that ensures the privacy of our customers' personal information is not compromised in any way. We use industry standard security measures to safeguard the personal information that we hold. Our database systems store personal information in secure environments that safeguard it from misuse, wrongful disclosure, alteration or destruction.

Internet Security
We cannot guarantee the security of information transmitted to us via the Internet, although we use our best endeavours to do so. Honda will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information.
 

10. Miscellaneous
In this policy "personal information" has the same meaning as under the Privacy Act. References to "Honda" have the meaning defined in 2. “Honda”.

This policy was issued 21st December 2001, and remains current until date of suppression. Although we intend to observe this policy at all times, it is not legally binding on Honda in any way.

From time to time we may regard it as necessary or desirable to act outside the policy. Honda may do so, subject only to any other applicable contractual rights you have and any rights you have under the Privacy Act or other applicable legislation.
 

 H.A.R.T Personal Information Management Policy